Textile Candy products are all handmade to order, because of this we require a 3 day shipping window to get your products completed.
Should the materials needed to make your products become unavailable you will be notified and given a new window of delivery.
Estimated shipping time is 3 - 7 days for all orders.
UK orders are shipped with Royal Mail 1st class and we provide a tracking number for all orders over £50.
We ship internationally from the UK via standard airmail and charge a flat rate of £4 for Europe & £5 for the rest of the world (Please note tracking information isn't available with standard airmail)
We offer FREE GLOBAL SHIPPING WHEN YOU SPEND OVER £100.
Please contact us before attempting to return an item by using the website contact form or by sending an email to:
Return requests must be made within 14 working days of receiving an order.
Textile Candy jewellery items are all 100% handmade from recycled glass beads and variations in colour, surface and bead size should be expected. Textile Candy does not accept returns for products due to these irregularities.
We love feedback, so please let us know if there is anything we could be doing better with our product or service. Thank you!